DeFy is a little different from conventional ticketing companies. When purchasing tickets, you choose a section. The specific seats are automatically assigned to all visitors no later than 24 hours before the start of the event.
The time of your purchase will be considered when allocating seats.
Our system works in this way to optimally fill the venue. It has many advantages, such as the fact that people who don’t buy all of their tickets at once can still enjoy the show together.
Tickets that were purchased in the same section under the same phone number are automatically placed together.
When the seating plan has been finalized, you will be informed of your specific seats via SMS and email. The row and seat numbers will also be visible on the tickets on your phone.
If you buy tickets after the seats have been assigned – we will display a warning if this is the case – you can still buy tickets as long as they are available, however we cannot guarantee adjacent seats.
If you have any special requests regarding your seats (i.e., medical reasons), please contact us here.
You can also contact us if you’ve bought tickets with different phone numbers and would like to sit together. In most cases we can group your order, but keep in mind that your tickets must be in the same section.